June 23, 2016
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Updating Your Quality Service Tools

  1. Implement customer friendly technology. Most people do not use cash to pay for goods and services. Your business should respond to the needs and […]
June 22, 2016
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Defining Your Service Goals

1. Consider your business type. Small businesses often have very different customer service expectations than mega big-box stores. Understanding why people choose your store or business […]
June 21, 2016
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Improving Your Business Service Quality.

Four Parts: *Motivating Your Employees *Measuring Customer Service Performance *Defining Your Service Goals *Updating Your Quality Service Tools Quality service is a key element of a […]
June 20, 2016
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Improving Service Quality in Your Business

Measuring Customer Service Performance 1. Determine how quickly you are able to solve problems. According to one survey, 69% of customers define “good” customer service as […]
June 15, 2016
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18 sneaky ways to build brand awareness

When you need a tissue, do you ask for a tissue, or for a Kleenex? When you’re ordering a drink at a fast-food restaurant, do you […]
June 10, 2016
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Gaining Competitive Advantage in Business 3

1. Create an “economic moat.” Take advantage of barriers to enter into the market, using them to dissuade competitors from challenging your market share. In some cases, […]
June 9, 2016
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Gaining Competitive Advantage in Business 2

1. Review your core strengths. Once you have identified your core strength areas, you can add to those using s several market strategies to build a […]
June 8, 2016
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Gaining Competitive Advantage in Business 1

Examining Your Business Every business, large or small, needs a competitive advantage to distinguish itself from the competition. In the aggressive business world, especially in today’s […]
June 7, 2016
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The Difference Between Sales and Business Development

If you ever wondered what the difference was between Sales and Business Development, here you go: Sales = ABC (Always Be Closing) Business Development = ABO […]